Refund policy
Compass Boutique Returns/Exchanges Policy:
We want you to love every purchase, however, we understand if something doesn’t work out. Let us do our best to make it right & make communication as easy as possible.
All website correspondence must be directed to our email at support@compassboutique.com Contact us with all requests within 5 days of receiving your order including your full name, order number & the request information.
All online orders must be returned via the instructions below:
Returns
*Items purchased online that are in their original condition & packaging, which have not been used, worn, or laundered & still have original tags attached may be returned within 14 days of the date received. Correspondence of your return must be made within 5 days of receiving your order.
*Upon our inspection; any traces of wear, including but not limited to, hair (including pet hair), makeup, perfume, deodorant, or similar product stains, smoke, or other odors will void refund eligibility.
*Once the item is received & approved, we will notify you via email & issue the refund to the original payment method.
*Items returned that do not meet the above criteria for approval are unsaleable. The item(s) will be held for 10 days & if not claimed, will be donated to charity or discarded.
*Shipping fees are non-refundable & return shipping is at the customers expense.
*Refunds will be issued to the original method of payment.
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Due to Health & Safety the following are non-returnable:
- Bath & Body
- Packaged Food
*Some items are FINAL SALE and are not eligible for return:
- Seasonal Items
- Gift Cards
- "Outlet Sale" Section; all items in this section are final sale. (Sale & Bargain Bin)
- Other items may be “final sale” on a case-by-case basis – look for “final sale” in the item’s product description.
Return Process At-A-Glance:
- Contact us within 5 days of receiving your order at support@compassboutique.com. Include your full name, order number, items being returned, and the reason for the return.
- Enclose the item(s) in a secure package with the original packing slip
- We will contact you with the return instructions & mailing address.
*When returning merchandise please consider using a trackable shipping method to guarantee receipt.
Damaged/Defective items:
- Please carefully examine upon receipt & report damaged items within 5 days of delivery.
- If an item is damaged, include a photo of the damage/defect in an email to support@compassboutique.com indicate “Damaged” in the subject line. We must receive the damage email within 5 days of delivery to qualify for a refund.
- A shipping label will be provided for damaged/defective merchandise.
- If an item appears to be damaged in shipment, please keep all packaging & notify us immediately so that we may file a claim with the shipping provider. We are also not responsible for any lost or stolen shipment.
- Items worn, washed, or altered do not qualify for refund or replacement.
- Colors may vary due to photography lenses, indoor/outdoor lighting or computer monitor resolutions. Clothing patterns may also vary. These variations are not considered defects or flaws & therefore are not treated as such.
Laundering:
Please Note: We strive to select quality clothing items that launder well; however, manufacturers laundering instructions must be followed carefully. Compass Boutique is not responsible for damage caused by individual laundering processes.
Exchanges:
Our inventory changes frequently, to ensure item availability place a new order online for your desired item. Follow our return instructions for the item you wish to return. We will issue a refund once the merchandise is received & inspected. Exchanges will incur a $5.00 flat rate shipping fee for the new merchandise to be shipped to you.
When to expect my refund:
Refunds are processed once a return has been inspected & complete, and will be processed in the order they are received. Please allow up to 7 business days to process once we have received your return. If you have any questions please contact us.
**Please note returns are processed Monday-Friday.
E-Gift Cards:
* E-Gift Cards are available through the website.
Gifts:
Return policy guidelines apply, please email us within 5 days of receiving your order at support@compassboutique.com.
*If the item(s) were noted as a gift when purchased and shipped directly to you, you’ll receive a E-Gift Card for the value of your return (unless the item is noted as final sale). Once the returned item(s) is/are received & inspected, an E-Gift Card will be sent to you. Shipping charges may apply.
*Refunds will be issued to the original method of payment.
*If you have any questions please reach out to us at support@compassboutique.com.